Tracking information

Every Kauri Auto Parts order is sent with free tracked delivery within New Zealand.

How tracking works

Order confirmed. You receive an order confirmation email as soon as your order is placed.
On its way. Parts ship to you from New Zealand suppliers — typically arriving in 3 to 10 working days from when you order.
Tracking number. When your order ships you receive a shipping confirmation email containing the carrier's tracking number and a link to the carrier's tracking page.

Haven't received a tracking email?

Give it 24 to 48 hours. A tracking number is issued the moment a parcel is booked, but it can take a day or two to start showing scans in the carrier's system. A number that shows nothing yet is normal and does not mean the parcel is lost.
Check your spam or promotions folder for the shipping confirmation.
Larger orders can ship in more than one parcel, each with its own tracking number.
If it has been more than 10 working days since you ordered and you have no tracking email, email us with your order number — info@kauriautoparts.co.nz — and we will chase it with the supplier and carrier.

Tracking shows delivered but nothing arrived?

Check with household members, neighbours and any safe-drop location first, then contact us within 7 days of the delivery scan. We will open an investigation with the carrier and keep you updated until it is resolved.