Shipping policy

This policy covers how orders reach you. Kauri Auto Parts is operated by Orry Campbell Coburn, sole trader, trading as Kauri Auto Parts (NZBN 9429053778222).

Where we deliver

We deliver to physical addresses anywhere in New Zealand, rural delivery included. Because parts travel by courier, we need a street address rather than a PO box. We do not ship outside New Zealand.

What delivery costs

Nothing. Delivery is free on every order, to every New Zealand address. There is no minimum spend and nothing is added to your total at checkout.

All prices include GST (15%). No customs, duty or import charges apply to orders delivered within New Zealand.

How long it takes

Orders typically arrive within 3 to 10 working days of being placed.

That figure covers the whole journey to your door — it already includes the time our supply partner takes to pick and send the part, so there is no separate handling period to add on top. Working days are Monday to Friday, excluding public holidays. Rural delivery addresses tend to sit at the longer end of the range.

We do not promise a delivery date. If you need a part by a particular day, email us before ordering and we will tell you honestly whether that is realistic.

Where your parts come from

Kauri Auto Parts holds no stock of its own. When you order, the part is supplied and sent by one of our New Zealand-based supply partners, and it travels to you entirely within New Zealand. There is no international freight and no customs step, which is why domestic timeframes apply.

Tracking

Every order is tracked. When your part is sent you receive an email with the carrier's tracking number and a link to follow it. An order containing several items may travel as separate parcels, each with its own tracking number, and those parcels can arrive on different days.

The tracking information page walks through what to do if a tracking email has not turned up.

If something goes wrong

• Nothing after 10 working days. Email us with your order number and we will chase it with both the supply partner and the carrier. If the parcel is confirmed lost in transit, we send a replacement or refund you in full, at no cost to you — you are not left waiting on the outcome of a carrier investigation.
• Tracking says delivered, but nothing is there. Check with anyone else at the address, your neighbours, and any safe-drop spot the courier uses. If it is still missing, tell us within 7 days of the delivery scan so we can open a carrier investigation.
• The parcel arrived damaged. Photograph the outer packaging and the part before unpacking any further, then contact us within 7 days. Our refund policy covers what happens next.

Getting the address right

Please check your delivery address before paying. If a parcel is returned to sender because the address given was incorrect or incomplete, we will send it again once you confirm the right address, and we may pass on the actual cost of that second delivery.

Contact

Email info@kauriautoparts.co.nz, phone 027 596 5051, or use the contact form. We are available Monday to Friday, 9:00am to 5:00pm NZT, and reply to emails within one business day. Our full business details are on the contact information policy.