Frequently asked questions
Answers to the questions we hear most about ordering, fitment, delivery and returns. Can't find yours? Contact us — a real person typically replies within one business day.
Ordering and fitment
How do I know a part fits my car?
The most reliable check is the reference printed on the part you are replacing — search it directly. If you are not certain, send a fitment enquiry with your registration or your car's make, model and year before you order, and we will confirm compatibility.
What if I order the wrong part?
Contact us before opening or fitting the part. Returns are handled under our returns policy; checking fitment with us before ordering is free and avoids the hassle entirely.
Are your parts new?
Yes. Unless otherwise stated, products are new aftermarket replacement parts. They are not manufactured, sponsored, or endorsed by the original vehicle manufacturer, and brand and manufacturer names appear for compatibility identification only.
Delivery
Where do orders ship from?
Parts ship to you from New Zealand suppliers — no international freight and no customs.
How long does delivery take?
Typically 3 to 10 working days from when you order, to your door. Every order is sent with free tracked delivery — see tracking information.
What does delivery cost?
Nothing. Delivery is free to any New Zealand address, and nothing is added at checkout.
Do prices include GST?
Yes. All prices include GST (15%). No customs, duty or import charges apply to orders delivered within New Zealand.
Payment and returns
How can I pay?
Checkout is handled securely by Shopify. Accepted payment methods are shown at checkout and in the footer of every page.
How do returns work?
Our returns policy sets out timeframes and conditions. Consumer guarantees under the Consumer Guarantees Act apply to every purchase.
Contact
How do I reach a real person?
Email info@kauriautoparts.co.nz or use the contact form. We read it Monday to Friday, 9:00am to 5:00pm NZT, and typically reply within one business day. Full business details are on the contact information page.