Contact information

Kauri Auto Parts is a New Zealand owned online retailer of replacement parts for passenger vehicles, operated by a registered New Zealand business. The details below are the store's formal contact and business information.

Business details

  • Trading name. Kauri Auto Parts
  • Legal entity. Orry Campbell Coburn, sole trader, trading as Kauri Auto Parts
  • NZBN. 9429053778222 — verify on the New Zealand Business Register
  • Trading address. 20 Gilmour Terrace, Lyttelton, Christchurch 8082, New Zealand
  • Website. kauriautoparts.co.nz

How to reach us

Order enquiries, delivery questions, fitment checks and anything else all reach us at the same address. Include your order number and we will get to you faster.

Response times

We reply to every enquiry within one business day. Where something needs investigating — a missing parcel or a claim against a supply partner, for instance — we aim to have it resolved within 2 to 3 business days of your first message, and we will keep you updated rather than leave you guessing.

Returns and refunds

Please read our refund policy before getting in touch about a return — it sets out what is covered, the timeframes, and what we need from you. Contact us before sending anything back: the return address is issued once a claim is approved, and parts sent back without written confirmation cannot be accepted.

Fitment enquiries

For fitment questions, send your vehicle's registration, or its make, model and year, along with the reference printed on the part you are replacing. Checking a part against your vehicle before you order is free, and it is considerably quicker than a return.